Good to Know
Frequently Asked
The questions we hear most, answered plainly.
- Is shipping really discreet?
- Always. Orders ship in plain, unbranded packaging with a neutral return label, and your card statement shows a neutral descriptor. No one can tell what is inside.
- Are your products body-safe?
- Yes. We only carry body-safe, non-porous materials — premium silicone, medical-grade ABS, and skin-safe formulas. Every product is phthalate-free.
- How do I clean and care for my massager?
- Warm water and a mild, unscented soap after each use, then air dry. Silicone toys can also be wiped with a dedicated toy cleaner. Keep them stored separately in a cool, dry place.
- How do the rechargeable products charge?
- Most charge over USB (often magnetic), reaching a full charge in about 90 minutes for one to two hours of use. A cable is included in the box.
- Are the products waterproof?
- Many are fully waterproof and bath-and-shower friendly — look for the "Waterproof" note on the product page. Oils and candles are, of course, not.
- Can I return an item?
- Unopened items in their sealed packaging can be returned within 30 days. For hygiene reasons, opened intimate products, oils, lubricants, and candles are final sale. See our Shipping & Returns page for details.
- How quickly will my order arrive?
- Orders are packed within 1–2 business days and arrive in 3–7 business days with standard shipping, or 2–3 with expedited. You will get a tracking link as soon as it ships.
- Do you ship internationally?
- We currently ship within the United States. International shipping is on the way — join the list to hear when it launches.
Still curious? Get in touch — we're happy to help.